These Reviews Make Our Hearts Soar!

We Always Strive for Top-Flight Experiences

No other HVAC/plumbing company in this area can match our combination of personal service, exceptional workmanship and quality materials. Check out what your friends and neighbors are saying about working with us.

4.8
Based on 708 reviews
Dawn Kirk
Dawn Kirk
19:03 29 May 24
They were very prompt and professional from the beginning. We really appreciated their professionalism throughout the job. They did not try to upsell us at all.Troy was the project manager and was super. He was here first thing in the morning to "kick off the job". Everyone addressed us by name and we were promptly introduced to them by name as well.Their pricing was very reasonable. They installed the next day. The crew cleaned up well after the job. Jordan did not leave before showing me everything that was done, how to replace all the filters, and how to operate the new thermostat.They definitely went above and beyond. They swapped out our old filters (4 month supply) for the new ones (2 year supply) at no extra charge. They also updated old pipes on our water heater, at no extra charge, that were not even part of the job.I highly recommend Matheson! Top notch service all the way.
Don Schooley
Don Schooley
12:40 23 May 24
Kevin at Matheson Heating and Cooler was spectacular. From his response to our Sunday emergency call on our AC to installation completion. He took the time to try and troubleshoot from the beginning to go over all options for repair after he came diagnosed our issue to reviewing what he did and double checking every thing he did. Would definitely recommend
Sue Stevenson
Sue Stevenson
15:31 13 May 24
I recently had my hot water heater replaced and an outside hose bib replaced at my home by Matheson. I am very pleased with the work that was done by Brock L. who did an excellent job with the plumbing on both jobs. I highly recommend using Matheson for any HVAC or plumbing concerns you may have.
Michael Arbaugh
Michael Arbaugh
18:37 10 May 24
JEFF WAS AN ABSOLUTE GOD SEND!!! He took all the stress off my shoulders and handled everything very professionally. He answered all of my questions with ease and had the answers to everything I asked. By far the most knowledgeable and in my opinion one of the most skilled service technicians in the area. YOU HAVE MADE A CUSTOMER FOR LIFE. I will be giving your name and number to anyone in need! Hats off to you Matheson Heating, for having such a great technician! Hopefully all of your employees are modeled after him. Thanks again Jeff Goodrich, I look forward to working with you in the future!
Veronica Jones
Veronica Jones
21:11 03 May 24
Matheson Heating is “Awesome”! Chris from Sales was great! The installation team Scott and George were great! They were very respectful of my home and explained things to me. If you are looking to have your furnace or ac replaced or repaired call Matheson Heating. They will not let you down!
Michael Bouchard
Michael Bouchard
21:19 01 May 24
A week after we bought our house, the 30-year-old furnace died, and we knew the other components were on their way out. They got us a deal on a new HVAC system, plus they upgraded our aged water heater and softener, plus a smart thermostat. You name it, they do it! We have them service everything yearly, and we rest soundly knowing we will be taken care of. They keep us warm in the winter and cool in the summer.They also discovered we were missing a cold air return that the previous house flippers never installed, and were able to fix the flippers’ mistakes. (Shout out to Devin for all your hard work on that!)If you choose Matheson, you can know you’re going to get trustworthy service and great quality components, all at fair pricing rates.
Debbie Norton
Debbie Norton
15:56 30 Apr 24
Jared and Zack did an outstanding job. They arrived on time, worked efficiently, were professional, explained everything and were willing to fit in a few extras repairs we found we needed. I would not hesitate to hire Matheson for any future plumbing or heating repairs and or replacement services. Thank you Jared and Zack. Your hard work and dedication is appreciated!
Spencer Stenman
Spencer Stenman
01:55 28 Apr 24
Jeff was awesome, super helpful & prompt. We had him out a couple weeks prior to inspect our furnace and our previous tenant shut the gas off without our knowledge. Jeff came back after the gas was turned back on and didn’t charge! We will definitely being using Matheson in the future!
Aditya Shinde
Aditya Shinde
18:21 22 Apr 24
We recently had our furnace and air-conditioner replaced by Matheson, and the experience was exceptional from start to finish. From the initial site visit for quotes (got the best quote out of the 6 companies we had contacted) to the final installation, the service was professional and attentive.Special thanks to Chris Downs from the sales team, who took the time to explain all available options, helping us choose the best fit for our home while considering both comfort and budget. Chris is a standout salesman who prioritized our needs over simply pushing the most expensive equipment.The installation team, led by Scott, was equally impressive. They arrived punctually, completed the work on schedule, and left our home spotless. Scott took the time to walk us through all the updates and improvements made, answering all our questions with expertise and patience.We highly recommend Matheson to anyone considering an upgrade.
Rachael Hunter
Rachael Hunter
21:38 27 Mar 24
We woke up on Sunday morning to no heat in our house. Kevin Matheson was at our house by 11 am and fixed our furnace. NO charge because it was under warranty, not even for the Sunday service call. I was so impressed and pleasantly surprised! Highly recommend Matheson! They did our central air and furnace both!
Allie
Allie
01:05 27 Mar 24
Great experience. Troy was awesome. He was very detailed in explaining everything. Their team installed our A/C unit and it looks great so far. Haven’t turned it on yet but very happy with the experience with Matheson. I would most definitely recommend them to anyone in the area.
Sarah Cohen
Sarah Cohen
22:29 21 Mar 24
I am satisfied with the service and the final job. The install for the entire job was quick - very impressive. We had a few concerns that the team took very serious and addressed immediately - thank you Troy and team! This amazing team made sure we were completely satisfied - Thanks for always making it right - We are customers for life now!
Michael Kuszynski
Michael Kuszynski
13:57 15 Mar 24
Service was for a replacement of our existing HVAC system. Our salesperson was Troy and he and the crew performing the install was fantastic. Troy was honest and up front with what we needed and provided detailed pros and cons with all the options. Did not try to up sell us, but wanted to provide us the best solution for our needs. Troy and the crew (especially Jason the crew lead) were very professional and took the time to answer questions as the install occurred and after installation. Would highly recommend.
Lila2020
Lila2020
20:35 11 Mar 24
Matheson Heating Team provides excellent customer service.We've worked with them for over 14 years. Their team members are very knowledgeable and explain the work to be performed, from a simple seasonal check to issues noted, along with solutions. During this winter's furnace check, Trevor determined the furnace had a serious issue with heat exchange and carbon monoxide levels at the high variable speed. The possible options were described of either repair (rebuild and associated costs/ any remaining warranty) or replacement. Troy was our project manager and he promptly contacted us to better understand our current needs and further explain options associated estimates for repair or replace. Due to the age of our furnace, we went with replacement. The install team of Scott and Jack were punctual and took good care of our home, during the uninstall of old and install of new furnaces, while keeping our Air Conditioner functional. We highly recommend Matheson Heating and Air Conditioning.
Pam Saldutti
Pam Saldutti
14:18 08 Mar 24
The entire experience was very good from initial scheduling to final repairs. Communication regarding on time arrival times was excellent. Kevin completed multiple repairs in 2 visits due to having to order a part. He did have all other parts on hand. The cost for service, repairs and parts was much more reasonable than any of my past experiences with multiple companies. Kevin clearly explained repairs needed and made sure everything was in good working order before he left. He was very pleasant and great to work with. I have found my “go to” company for all of my heating, cooling and plumbing repairs and installations!
Ginny Zschering
Ginny Zschering
13:14 04 Mar 24
Matheson Heating and Air Conditioning has been there for us for the past 19 years. They have serviced our heating and cooling needs without fail and always pleasant and professional whether talking to the office representatives or the service personnel. We highly recommend Matheson for all heating and cooling needs. They installed a new furnace and air conditioning unit last year, so we look forward to many more years of their attentive assistance.
CJ Smith
CJ Smith
22:35 22 Feb 24
Jermayne was our service tech earlier in Feb. 2024 for a tune-up on our 2 furnaces. He was a skilled and thorough professional that did a great job. He was prompt in his arrival; was knowledgeable and friendly too. He did a great job for us. I'd highly recommend Matheson for any heating/air/plumbing work. Hopefully you'll be assigned Jermayne as your service technician. I'm very confident he'd do a wonderful job for you. We've used Matheson in the past as well; we trust their work and their team.
Stefani Margolis
Stefani Margolis
22:41 21 Feb 24
Aside from being the most professional and knowledgeable heating and cooling company, Matheson truly cares about their clients and their customer service is truly amazing. Brock, Trevor, Jason and the entire team jumped into action to help my 80 year old dad get his heat back on after his crawlspace flooded, and even made it so if it ever does flood again the boiler system wouldn’t be affected. So grateful for everyone there, even the reception team!!! I would recommend them again and again. You won’t be sorry!!!
Jennifer Schiller
Jennifer Schiller
13:14 20 Feb 24
Let me start with WOW! Excellent customer service. Speedy response time and professional beyond any company I've used in the past. From Rich our project manager showing up after hours to help, to my install team Scott and Jack, we were again with heat in no time. Thank you also to the office associate Kaylin for helping get us on the schedule and completed quickly. I would give you 10 stars if they allowed. Thank you!!
Bryan Martoia
Bryan Martoia
00:10 19 Feb 24
Started getting error codes on my Carrier system thermostat and furnace, so I decided to give Matheson a call. Office staff were extremely polite, professional and accommodating to my last minute no heat service needs. I received text messages from the tech, Derek, prior to his arrival. Derek was very helpful and professional. Explained the error codes, what the issue was, what the solution was, and what I can do to prevent future problems! It’s not often that you find fast, professional and honest service companies anymore. Thank you for your help! I will be signing up for the maintenance plan this spring!
Michael Ohlrich
Michael Ohlrich
16:09 16 Feb 24
Rich Linder and his team at Matheson were fantastic. Replaced my old and broken furnace in a day. Everyone was knowledgeable, professional and left the house very clean. I completely trust the team at Matheson and recommend to anyone for HVAC repair or replacement. Great work.
Callie Tanzini
Callie Tanzini
14:26 16 Feb 24
I am so glad we were recommended by a family member to call Matheson when our furnace died. We had such a great experience from the friendly salesman, Troy, who came to the house within a few hours of our initial call, to all of the guys who spent the following day installing our new furnace and AC unit. Everyone was friendly and knew what they were doing. One of the technicians made sure to explain our new thermostat and helped us get the app downloaded before leaving. And they had everything installed and cleaned up in less than 8 hours. I would gladly recommend Matheson and will contact them for future heating and cooling needs.
Karen Morrison
Karen Morrison
20:28 13 Feb 24
I have an overhead gas garage furnace (heater) that was not heating.I have a service contract with Matheson and called for service. Kevin was assigned to me as my tech and arrived as scheduled.He located the problems and was able to fix it without ordering parts. I was very satisfied with his manners, knowledge, attitude, and workmanship. I feel secure again. Karen Morrison (client of 20 yrs.)
James Bauer
James Bauer
15:40 05 Feb 24
Trevor was professional and thorough. He also showed up exactly when he said he would. Beforehand he sent me a text with his professional photo on it so I’d know what he looked like. Very happy with Matheson.
Larry Lizzet
Larry Lizzet
15:23 02 Feb 24
Our furnace went out on a Saturday afternoon during one of the coldest days of the year. I called Matheson Heating and one of their servicemen, Devin, got right back with me. He called me back at 6:45 on a Sunday morning and was at the house by 7:30. As it turned out he had to order parts but was back the next day to install them. Hats off to Devin for his knowledge and professionalism in getting our furnace back working. He was always there to answer any questions I had! I would not go anywhere else for my HVAC service. Matheson Heating and Air Conditioning, and Devin, are the best!
Gor R
Gor R
22:43 31 Jan 24
Called on Sunday 28th with a Furnace problems.Service Tech was Great to talk with.He answered all my questions.Found out needed to replaced 17 year old Carrier Furnace.Got a price for new Carrier furnace on Sunday. ( Yes Sunday)Sale person was Great.He said they could install on Monday 29th so I would have heat.Got new furnace installed.Crew installing furnace were Great.I Highly Recommend Matheson.Professional, Courteous, Quality of Work, Great to do Business With.
Julie Beals
Julie Beals
18:51 21 Jan 24
Highly recommend!! Jeff was wonderful. He came out on a Sunday morning to fix our furnace. He arrived right away. Work was done quickly. He was very professional!! Great!
Nancy Frye
Nancy Frye
23:05 18 Jan 24
We called Matheson Heating about the cover on our furnace cold air return. It was loose and made a lot of noise. Kevin came out and took a look at our vent cover and furnace and determined what the problem was. In a very few days, Scott and another Matheson employee came out and fixed it. Matheson custom makes vent covers so it's a perfect fit. We're so happy. It's quieter and even looks so much better! Thanks Matheson, for always coming through!
Donna Burgess
Donna Burgess
17:07 16 Jan 24
My parents furnace died with temps in the minus degrees. I called for an evening emergency appt and the tech was there within an hour. He couldn’t fix it so the next morning Kevin was sent out and he fixed the problem. We are so so grateful, not only for the quick response, but also for the knowledgeable techs who came out and were so kind. Would highly recommend!
Thomas Vaughn
Thomas Vaughn
01:37 12 Jan 24
I had a pleasant experience with two professionals. First was Trevor Dodge. He was knowledgeable and put me at ease. I needed extra work as the furnace was in need of repair. He helped me by giving me a rundown of my options and the costs, cleaning the furnace and replacing the filters. The following day, Devin Patrick came to replace the damaged parts of the furnace and was also very knowledgeable. Both of the Matheson employees were very professional and both did an excellent job. My furnace it running and the house is warm and cozy once again. I'm thankful for the Matheson team and would never use another company after this experience. I would recommend BOTH of these employees to family and friends and I'm glad I chose the right company in Matheson. I'm highly impressed by these employees and would recommend Matheson to neighbors, family and friends. Thank you for a very pleasant experience. A+++
Jim Lehr
Jim Lehr
21:42 05 Jan 24
Matheson replaced my entire sump pump system today. Primary, back-up and battery. Work was performed by Matheson Technician Brock. Excellent work. Clean work. Brock provided two options for me to select. Brock also provided replacement options for my gas water heater which is 11 years old, while he was here at my house. Answered all my questions. World Class Service. It's why I always have an Annual Service Plan with Matheson for all my critical HVAC and plumbing needs. Excellent quality, excellent personnel all around, excellent Company.
Mark Johnson
Mark Johnson
00:01 03 Jan 24
Our furnace died on a Wednesday evening. Matheson came out the next day and determined our 20 yr old furnace was done.Average temperature was 45-50 degrees. They brought us 3 space heaters to get through the day. The new furnace was installed on Friday.The crew was very respectful of our home and cleaned everything up well. Good service, good price… we’ve recommended Matheson to a number of friends.
S C
S C
19:44 28 Dec 23
I tend to avoid using Google for reviews, but I will make this one exception thanks to Devin. He has been amazing past and current with our furnace maintenance and recent issues.He made it possible to give us heat this holiday weekend while a permanent solution is awaiting part delivery early next week. People like Devin are the reason why I stick with Matheson!
Remo Cascianelli
Remo Cascianelli
20:27 21 Dec 23
Very happy with the service provided. First phonecall to fixed within 3 hours at a very fair price. Service Tech Devin did a great job. Thank you Matheson.
Diane Buckley
Diane Buckley
22:16 20 Dec 23
Trevor was very prompt and friendly. He called to confirm what time he would arrive and let me know each step as we progressed. I appreciated the excellent service from making the request to the final call explaining everything done. This company certainly deserves its excellent rating!
Sam Deschamps
Sam Deschamps
17:11 08 Dec 23
Devin Patrick was incredibly knowledgeable, thoroughly detailed, and up-front when checking our HVAC and water heaters in the home we recently moved into. He provided multiple options on how to tackle different problems, cost breakdowns, warranty possibilities, and expert opinion. Hoping our Home Warranty (American Home Shield) will allow us to work with Matheson to get the work done, as we are very impressed with the quality of service from Devin for a simple inspection.
Doug Dickson
Doug Dickson
17:48 01 Dec 23
I have had many good experiences with Matheson. They are always prompt and professional. I had a water heater installed today by Jared and he was great. He laid down brand new tarps to keep the floor clean, he got the job done efficiently, and he reviewed the operation of the unit thoroughly when finished. I always go to these guys for heating, cooling, and plumbing.
Nicole Nabozny
Nicole Nabozny
01:07 17 Nov 23
Had an amazing experience from the lady in the office who was able to schedule our appointment for 2 days out. I was given a window of 11am - 4pm for someone showing up, but Jeff was amazing and able to cone early which was great as I accidently gave them the wrong information. I said Furnace not a boiler which is what we have. Jeff had to call for back up and Jason came to the rescue. They diagnosed the problem quickly and gave me in depth explanation of what was wrong and how they would fix the issue. Both Jeff and Jason were amazing, super friendly and got the job done quickly and affordable so my family could have heat. I would highly recommend them to anyone. Thank you Matheson and team.
HARUSPEX
HARUSPEX
16:42 31 Oct 23
Excellent service. Have only used Matheson since moving here from east side 10+ yrs ago. They really do a great job hiring the right people. Shout out to Jeff Goodrich …thank you!It’s one of the very few places left that has a hometown feel as opposed to cold, stoic ‘corporate’.Highly recommend.
sunil babu
sunil babu
16:39 26 Oct 23
Matheson plumping was prompt to respond to our urgent request. The turnaround is very quick and walked us through the issue. Fair pricing and great work. I would recommend Matheson for any plumbing related issues.
Jeanette Tremblay
Jeanette Tremblay
20:57 19 Oct 23
Great experience. We just had Jeff out to service our HVAC for the season. He was very professional, knowledgeable and quick. Pricing for the service was affordable. We definitely will use them again in the future.
Ashish Karve
Ashish Karve
19:13 12 Oct 23
Had an excellent experience getting my HVAC system replaced by Matheson. Rich showed up on time, took the time to understand the issues I was facing with my old existing system and recommended a comprehensive replacement system and provided an offer that was competitive in pricing, warranties, service and installation timing. He also maintained good communication and feedback during our discussions not only initially for the for the system sizing but also to work out small issues after the install.The installation team - Jordan, Dakota, Jack and Jason were also very professional and co-ordinated and went about the installation in an organized fashion. They respected our home, laid out drop cloths and cleaned up the areas before leaving. At the end they ensured everything was upto our satisfaction and explained the working and maintenance of the new system very well. All in all was a very positive experience and I will definitely recommend Matheson for hvac needs.
Anne Moore
Anne Moore
13:49 11 Oct 23
I have used Matheson for various heating and cooling issues/projects for years and have never been disappointed. This morning Jeff performed a furnace tune-up and I couldn’t be happier with the service. He was on-time, professional and explained what he was doing. I would highly recommend.
Gracie B
Gracie B
18:03 16 Sep 23
Best Heating & Cooling Company. I've used them for about 15 years -- annual furnace/airconditioning cleaning, Techs are very professional, thorough; they explain, in detail, exactly what they do. In 9/2022, I had a new furnace/airconditioning unit installed. Techs were awesome! Free 1-year annual cleaning. Devin went above & beyond; he checked, re-checked his work; explained what he did to me! I checked 4 companies for process of new furnace. They came in at best price.
James Fortin
James Fortin
15:36 12 Sep 23
We had our furnace replaced and added air conditioning a couple of months ago. The high quality work was done promptly and at a fair price. My wife and I couldn't be happier and do not hesitate to recommend Matheson Heating, Air and Plumbing.
Saad Saad
Saad Saad
01:40 09 Sep 23
Got 6 quotes on the boiler, some were lower and some higher but decided to go with Matheson. Chris showed up on time to quote, and was clearly well versed in boilers and knew exactly what would be best for my situation and what would suit our family most. He's an expert, is trustworthy, and was fair in pricing. On the day of install Chris came out to get his crew going. The crew, led by Jason, were professional, on time and treated the home with care. Chris took his shoes off to walk through the house and Jason put shoe covers on to do a walk through with me. Jason then proceeded to cover up the floors and took care to ensure as little mess as possible was made through installation. The install took approximately 7 hours, and the new setup was superb and works flawlesslyHighly recommend them and will be using them for all my maintenance going forward.
April Kolke
April Kolke
18:18 08 Sep 23
I am so pleased with this company. From the start they had excellent communication and ease of scheduling. Kevin came out and the work that was completed looked very neat and professional. He was prompt and courteous. It is so nice to see such a great hardworking company. I feel very confident in choosing them. I highly recommend them.
Richard Burton
Richard Burton
18:33 28 Aug 23
We had a furnace and a/c unit installed in 2020; we were very satisfied with workmanship andprice of the complete job. Have had no issue up until last week when our A/C unit quit working.Called for a technician to come out and they sent out Devin to look at our issue. He was right on time and came out the same day to diagnose and repair the problem within the hour. He was very knowledgeable and courteous. Highly recommend your company to my friends and family.
The Barlows
The Barlows
15:22 16 Aug 23
Jeff did a great job installing surge protectors on my air conditioner and furnace. He was on time, courteous and answered all of my questions. I will request him for any further maintenance I need in the future.
Catherine Jenovai
Catherine Jenovai
16:59 31 Jul 23
Jeff did a great job. Appreciated the text with his picture ahead of arrival, the quick assessment and review of our issue, as well as quick resolution. He recommended some preventative surge protection which I didn’t even know was an option. Would 10/10 recommend.
Allen Julian
Allen Julian
19:31 25 Jul 23
We chose Matheson when we replaced our original furnace (2010) and AC systems (2016) several years ago. Since 2010, we've benefitted from having an annual service agreement with Matheson. Everyone we've dealt with at Matheson (sales, service, and office teams) has been excellent. Their service technicians are exceptional - always on-time, well-spoken, highly-trained, thorough, and professional. Devin and Jason have been particularly outstanding. Highly recommended
Magda Girao
Magda Girao
19:19 14 Jul 23
Once again Matheson has come to my rescueBrock installed my water heaterHe went above and beyond to get things done on my only day off. He was kind and considerate. He provided the type of service that you wish you could get from all who service our home. Thanks Brock for caringSo grateful!!!
Barry Sokol
Barry Sokol
20:50 28 Jun 23
Jeff was great ,very friendly and knowledgeable. Helped diagnose problems quickly. I needed to replace a thermostat but will do it myself cause price was very high. Give Jeff 5 stars and price company wanted for thermostat 3 star. Wish cost to replace was cheaper and for sure I would have had Jeff replace
Joe Oldham
Joe Oldham
23:23 26 Jun 23
Matheson was my choice based on Chris understanding what I needed and what I wanted on the phone and then coming to quote the job prepared with proper equipment sizing for my home. He made it easy to understand the different equipment options, cost and benefits. He offered next day install which was too fast for me because of being out of town that weekend. That never happens these days! A crew did the install Monday and did a professional install protecting my home, were easy to deal with and cleaned the site upon completion. They even walked me through the equipment and answered questions about setting up my ecobee stat for my new two stage HVAC. Very happy guy here.
Gary King
Gary King
18:28 21 Jun 23
Very satisfied with Devin Patrick’s work and Matheson’s service. Will recommend to my friends.However Your lightning protection is way over priced and should be just one device to cover both units. I already have my electrical panel protected for the whole house at a much lower cost than you $250 per unit.What does “Did you use this business” mean? I wouldn’t be filling out this out if I didn’t.
Kennedy DeForest
Kennedy DeForest
12:07 13 Jun 23
Our basement flooded and they were able to come to our house that night. They were able to determine our water heater, water softener, and iron filter all had water damage. Our plumber, Brock did an awesome job getting us new units installed very quickly. Highly recommend!
Bill Nastali
Bill Nastali
18:42 10 Jun 23
Installed both new AC and water heater June 2023. Impressed with salesperson Chris, installers Dakota, Jason and Jack. On-time, knowledgeable and fast with good clean-up as well as friendly attitudes/ I had Matheson install my new furnace in 2018, and naturally called them again after a great experience. A super and local business!
Wendy Cliff
Wendy Cliff
23:30 05 Jun 23
We have used Matheson on many occasions for a variety of services and have been extremely satisfied every time. Today they came to repair an outside water tap/valve. This valve had been installed just over a year ago and failed after the winter season. “Just one of those things” that happens through no fault of Matheson or us. Jared and Brock changed it out with no cost for parts or service to us without us even asking for a warranty claim. They are just standup people who do the right thing. Jared has been here several times for other services and is always on time, polite and thorough. When installing a new water heater he went through all of the pipe lines with me explaining which was gas, which was water in and water out. For me this was so helpful. They have also installed a gas line for our range and repaired a gas line connection for our outside grill. There have been several other jobs they have completed for us and it has been easy for us every time. That’s why we continue to use them.
Susan kapplinger
Susan kapplinger
02:03 19 May 23
I had an outdoor plumbing faucet replaced today and an indoor shut off faucet replaced by two plumbers from Matheson Plumbing. One informed he is 3rd generation of the founder (his grandfather) in this family business. How nice! They came out right away, were fast in completing the service, did a great job. They found a solution for the faucet lever that greatly improved ease of operation of shutting it off and on every 6 months. Recommended.
Christopher Zaidell
Christopher Zaidell
23:38 06 Mar 23
Matheson tech Trevor responded quickly to my call, diagnosed, retrieved the replacement part (circulation pump was burnt/fried) and professionally completed the repair. This is the 2nd time I've used Matheson in last couple years and I highly recommend him and this company!
Paris Laba
Paris Laba
14:31 06 Feb 23
Matheson has been wonderful! They responded for an emergency maintenance on a weekend in the middle of winter, which resulted in a new system install later in the week in 6-inches of snow. The follow up customer service has exceeded expectations. They came out twice to fix some leaky PVC joints at no extra cost. Matheson takes care of people!
David Barnes
David Barnes
14:49 31 Jan 23
Melissa in customer service was prompt in responding to our online request for a furnace maintenance and was able to dispatch a technician the same day. Kevin went above and beyond to not only tune up our furnace, but ensured our humidifier was operation properly. Unfortunately we had a faulty control board that had to be replaced unexpectedly, but Kevin took the time to secure the part after hours and ensure our furnace was back up and running that evening. Worked with the manager Todd after the repair on some questions and he was friendly and fair in making sure we were happy. We will certainly be returning customers for subsequent HVAC maintenance.
Gary Swick
Gary Swick
20:48 09 Dec 22
Had a problem with my Furnace cycling too often. Ian identifed it and implemented a workable, affordable solution. I also had Jared and Brock out to do a plumbing inspection. They noticed my well manifold was rusted and needed to be replaced. Took care of it very quickly. Professional. Punctual. Affordable.Nice work guys!
Mike Tullio
Mike Tullio
20:43 08 Dec 22
I've been using Matheson for some time now, simply because every experience I have is as good or better than the last - and this time was no exception. I was due for my annual "health check" on the furnace and from the time I was contacted by Todd at the office (to remind me) - through to when Kevin and Jermaine showed up, did there job and reviewed their findings with me, it could not have gone any smoother. What I have come to expect from working with Matheson, is a partner that provides Premier Service, Professionalism and Trust...attributes that seem to be in very limited supply these days. Keep up the GREAT work, team - see you again soon!
Grant Beringer
Grant Beringer
21:20 07 Dec 22
While on deployment with the national guard I had a small gas leak from the pipe in my kitchen leading to the stove. This section of pipe was actually installed not too long ago by another local company who was supposed to warranty it, but of course didn't honor it. Matheson was recommended to me by the family readiness and support group (a referral that I then got a second opinion on from my buddy at 1800 water damage just to make sure).The company was able to send someone out to fix the issue in a timely manner. They ended up sending Brock and Jake; both were extreamly kind and informative to my wife. It doesn't happen often that my wife will say "you chose a good company" when it comes to home maintenance stuff... But this was one of those times. The work was done quite quickly/efficiently and at a reasonable price. Would not call them the cheapest service but they are definitely not overpriced.
Rick Brown
Rick Brown
21:37 03 Nov 22
Water heater repair. This company provides very good service and are available on an emergency basis weekends and after business hours. Byron did a great job working on our water heater very polite and professional. I would recommend this company as we have been using them for 21 years ever since we moved into our home. Never had a bad experience yet ????
Kathy Michalski
Kathy Michalski
18:16 23 Oct 22
Matheson Heating, Air and Plumbing just installed an HVAC system in our home today. The sales rep Chris, the lead installer Dakota, and their whole team were all prompt, courteous, professional, and very knowledgeable. We are very pleased with the job they all did and highly recommend them.When our water heater began leaking and also needed to be replaced, we called Chris at Matheson Heating, Air and Plumbing, a company we knew we could trust. As scheduled, the technicians, Dakota and Colin, were prompt, polite and professional, and did another great job installing a new water heater for us.
David Forsman
David Forsman
23:35 18 Oct 22
I had Chris from Matheson come and give me a cost to update my HVAC system. It was 10 + years old and needed repairs.. I elected to replace everything. The date the crews were to do the replacement they were prompt I was told 8 AM it was 8 AM the crew members knew what needed to be done one went outside and removed the coolant and unit, one other removed the old furnace another installed the intake and exhaust work. It went like clock work. I could say nothing but perfect. Chris even completed and submitted rebate papers for Detroit and Consumers Power. The local inspector came by the next day and said I don’t know why I follow they guys I never find anything.
Kathy Michalski
Kathy Michalski
21:42 13 Oct 22
Matheson Heating, Air and Plumbing just installed an HVAC system in our home today. The sales rep Chris, the lead installer Dakota, and their whole team were all prompt, courteous, professional, and very knowledgeable. We are very pleased with the job they all did and highly recommend them.
Joyce Makowski
Joyce Makowski
16:01 12 Oct 22
I had a completely new furnace installed in my house. It was a very efficient, easy install and the Matheson techs did a fantastic job. The salesperson and supervisor, Chris downs followed up on every detail of the install and explained in depth the efficiency of the furnace. His service was outstanding! I would highly recommend Matheson Heating and Air!
Barb Berta
Barb Berta
13:51 11 Oct 22
Just had my new furnace AC and water heater installed yesterday by Matheson. This has been a very easy experience. Knowledgeable, polite and thoughtful employees. Cleaned up everything, answered all my questions and took time to explain how to take care of everything. No pushy sales person and their price was better than the other companies that quoted me the same products. This was a great experience in all areas. I would most definitely recommend that you give them a call for any of your heating or cooling needs you will not be disappointed. Oh one more thing they are even doing the paperwork and applying for my utility rebate!
Mark Chen
Mark Chen
01:07 06 Oct 22
Matheson Heating installed a new furnace in my townhouse the very next day at a very reasonable price, super fast! They cleaned up the site after the installation was done. They are certainly a service provider you can rely on for your needs in home heating and cooling.
Catherine Collins
Catherine Collins
14:04 05 Oct 22
Matheson provided excellent service replacing our 28 year old furnace last week. Project Supervisor Chris Downs clearly explained our options and educated us well about current technologies, the installation process and inspection. The installation crew was polite and highly competent. They answered all of our questions and explained how the new furnace will operate differently from the old one. We appreciate their skill and hard work.
linneya mclain
linneya mclain
14:19 19 Sep 22
We had a Furnace system installed 2 years ago. Today we had our yearly checkup. Trevor Dodge, as always, was so efficient and knowledgeable and certainly pleasant and friendly. We have used Matheson Heating and Air for many many years. They are a terrific company and we would highly recommend them.
Mark Erickson
Mark Erickson
18:15 14 Sep 22
I had hot water tank issues. Pilot light kept blowing out at the worst times. I mean who wants to wake up to a cold shower! After the 5th or sixth cold shower I called Matheson. They sent out a Technician (Jared) who was timely, professional, and went through a series of diagnostic steps to identify the problem. We talked about what he found and he wrote a quote on the spot. I accepted the quote and Jared and a helper were on site the next morning! They updated some duct work, added an outside air return and upgraded the hot water heater. They did an awesome job! I will be using Matheson for other plumbing, heating and cooling services in the future!
Dan McGurn
Dan McGurn
21:25 30 Aug 22
The service man Trevor Dodge was friendly, professional and knowledgeable. He did an excellent job for us and our a/c is running better than ever! We are very pleased with Matheson Heating, Air & Plumbing and would recommend them to anyone.
John Carlton
John Carlton
16:07 19 Aug 22
Jacob did a great job. He took the time to explain repair and maintenance on our water heater. Left the work area very clean!!???? He also replaced two outdoor spigots.Also answered all of our questions related to the spigots.
Michele Garrard
Michele Garrard
18:23 16 Aug 22
Devon arrived 10 minutes prior to the service time window I chose, which was awesome. He realigned the slot that holds the furnace fan filter which made me an especially happy customer, as I have been struggling with it for over 5 years since I purchased the house!
David Bianchi
David Bianchi
22:13 13 Jul 22
This company went above and beyond, from upper management to the two installerthat were sent to my home. We highly recommend this company.
Monica Gamble
Monica Gamble
16:40 10 Jun 22
We're very pleased with the technician service we've received on-site at our home. We did have an issue with an after hours call; however, the manager was very quick to jump in and rectify it upon being made aware of the problem. It's how these situations are handled that leave a lasting impression on a customer and I am impressed.
Geraldine Neill
Geraldine Neill
17:30 24 Mar 22
I do not live in Waterford anymore.Very good company that I had for 18 years.
Mary Matthaei
Mary Matthaei
14:04 23 Feb 22
I had Matheson Heating install a new water heater for me. Well Justin and Elliott did a fine job. . A fine job I might add. They both were so very,very pleasant and knowledgeable. It is nice to see young man go into a trade. Thank you Matheson and thank you Justin and Elliott.Mary Matthaei
Lou Bartsch
Lou Bartsch
18:09 17 Dec 21
After doing research on companies for a new furnace and A/C unit, Matheson was the choice and we had units installed early 2021. Very competitive pricing and professional. We had success with Matheson previously for other heating issues with our last house and were very satisfied.There was an issue with a part on our furnace a few weeks ago and no heat was producing. With a call to the friendly dispatch, Kevin was sent over and able to service the issue doing everything in his power to get us up and running. I would highly recommend Matheson.
Atomic
Atomic
11:04 11 Sep 21
These guys flat out rock. I have dealt with them for years and they always are honest about the situation. Yesterday the guy literally pulled apart my furnace to get it working and they only charged me for the service call.
Michael Tarkowski
Michael Tarkowski
20:46 18 May 21
I have been using Matheson to service my heat and cool fo over 20 years. Needed new system and got 3 quotes. Choose Matheson 10 months later and they honored the quote. Their crew replaced everything in 4 hours. They found 2 problems from previous installation. Fixed everything additional at no extra charge.People standing next to the new outdoor air conditioning unit when it starts say, wow that’s quiet.
Brigid Greenway
Brigid Greenway
19:07 29 Aug 20
Great service